Safe Gaming
Gaming is at its best when it's purely for fun. Romabet believes every player should have full control over their own gaming — and empowering that control is exactly what our responsible gaming programme is here for.
Our steps toward a safe and enjoyable experience
Daily, weekly, or monthly deposit limits can be set by you directly in Account Settings. Reducing a limit takes effect immediately; increasing one comes with a 24-hour delay.
Need a breather? The Cool-Off feature lets you temporarily suspend your account for anywhere between 24 hours and 30 days — it reactivates automatically once the period ends.
If you need an extended break, you can self-exclude from the platform for anywhere between 6 months and 5 years. During this period, you will not receive any promotional emails or offers either.
Your full transaction history for the past 30, 90, or 365 days is available anytime in your account dashboard. Having a clear picture of your spending makes it easier to make informed decisions.
No one under 18 can create an account — age verification is carried out during registration and for certain transactions. Parents who want additional protections for their children are welcome to contact us.
If you feel like things are getting out of hand, reach out via live chat or email. Our team is here to help — not to judge. All conversations are completely confidential.
Romabet is more than just a betting platform — we want every member to play safely and enjoyably. When gaming goes beyond entertainment, we're here to help. This page covers all the tools, warning signs, and support options for responsible play.
Romabet believes betting and online gaming can be a great form of entertainment — as long as it's done in a controlled and mindful way. Many people in Bangladesh come to the platform to enjoy the thrill of cricket or to unwind with a casual game. Romabet is built for those people — and protecting them is our highest priority.
Responsible gaming is about more than just setting limits. It means giving players the right information, making them aware of warning signs early, and pointing them toward help when they need it. At Romabet, we place this above business.
Problems often creep up gradually — habits can form before you even notice. If you or someone you know is showing any of the signs below, it's time to pay attention:
Spotting one or two of these signs doesn't automatically mean addiction. But they're worth asking yourself about honestly. The self-assessment checklist below is designed to help you have that honest conversation with yourself.
Ask yourself the questions below — and answer honestly. This isn't a test; it's something you're doing for yourself:
If you answered "yes" to more than three questions, take a moment to pause. That's not weakness — it takes courage to know yourself. Use the cool-off feature or reach out directly via live chat.
These tools can be activated at any time through your account settings or via live chat. All features are completely free:
Set a maximum deposit amount on a daily, weekly, or monthly basis. Limits take effect immediately when lowered; increasing a limit requires a 24-hour waiting period.
Set a time limit for your sessions in advance. Once you've reached it, you'll receive an automatic reminder — and your session can be ended if needed.
Put your account on a temporary break for anywhere between 24 hours and 30 days. Once the period ends, your account will reactivate automatically — no further action needed.
Self-exclude from the platform for anywhere between 6 months and 5 years. Promotional emails are also paused during this period. This is a serious step — use it carefully.
You can receive automatic weekly or monthly reports showing how long you've played and how much you've won or lost — all in one place. Understanding your own habits has never been easier.
You'll receive a push notification when you reach 70% or 90% of your set spending limit — so you stay aware before your budget runs out.
You've recognized the problem — so what's next? Follow the steps below:
Being honest with yourself is the hardest step — but also the most important. Acknowledging a problem is what opens the door to solving it.
Enable the Cool-Off feature in your account settings. A break of a few days or weeks can give you a fresh perspective.
Reach out via live chat or email us at support@romabet-baji.com. Our team will assist you with complete confidentiality.
Letting a family member or trusted friend know means you don't have to face things alone. Social support plays a major role in recovery.
Use the Self-Exclusion feature if you need to. Seeking professional mental health support is also an option — there is absolutely no shame in it.
Romabet strictly prohibits anyone under 18 from creating an account or playing. To protect children and young people, we have put the following measures in place:
If an underage person is found to have created an account — whether we detect it ourselves or it is reported to us — the account will be immediately closed and all associated transactions reviewed.
Responsible gaming isn't about stopping — it's about building healthy habits. These tips have helped a lot of people:
Set a fixed gaming budget at the start of each month — and be mentally prepared to lose it. Never go beyond that amount.
Keep your primary reason for playing as entertainment — a win is a bonus. With that mindset, losses sting less and the urge to keep betting is easier to resist.
Rather than playing at any random hour, it helps to set a fixed time window — say, 7 PM to 10 PM. Keeping a schedule makes habits easier to manage.
Avoid placing bets when you're angry, sad, frustrated, or overly excited. Your judgment is impaired in these moments, and the risk of losing more increases significantly.
Avoid playing for long stretches without a break. Taking 10–15 minutes off every hour keeps your mind fresh and helps you avoid impulsive decisions.
"Responsible gaming" is a phrase you hear often in the online betting and gaming industry, but in practice many platforms treat it as little more than a checkbox. Romabet doesn't want to be that platform. We believe a platform's long-term success depends on the wellbeing of its members — revenue from unhealthy or addicted players may exist in the short term, but it is neither sustainable nor ethical.
Open conversations about gambling or betting are still uncommon in Bangladesh. One consequence of this is that people feel embarrassed to seek help when problems arise, or simply don't know where to turn. Romabet wants to start that conversation — openly and without judgment. Everything written on this page reflects how we actually operate.
Research shows that the most effective way to prevent a gaming addiction is to set limits before a problem develops — stopping one that's already started is far harder. That's why Romabet encourages members to set their deposit limits from the moment they register. It's not buried in a features menu; it's front and centre in your account settings.
A word on the Cool-Off feature. After a bad week or a losing streak, it's natural to feel frustrated and tempted to chase losses with bigger bets. Cool-Off is your tool for protecting yourself in exactly those moments. Pause your account for 24 hours — more often than not, you'll look back the next day and realize that impulsive decision would have been the wrong one.
Self-exclusion is the most serious step available. If you genuinely feel that betting is harming your life and that self-control has become difficult, you can activate this feature for a period of 6 months to 5 years. Any attempt to create a new account during this time will be blocked by our system. Promotional emails, offers, and all other marketing communications will also be suspended.
If a family member believes someone close to them is struggling, they can also reach out to us. Advice can be sought while keeping the individual's identity confidential. Romabet believes a healthy player can enjoy the platform for years to come — and that is our genuine goal.
A final note — gaming is meant to be enjoyable. When you can celebrate a win and accept a loss with equal calm, that's gaming at its best. The moment a loss pushes you to chase it with a bigger bet, that's when you need to stop. The ability to stop at that point is what responsible gaming is all about.
Important Questions Answered About Account Access and Payments
Enjoy Responsibly
All of Romabet's responsible gaming tools are right at your fingertips. Set your limits, stay in control, and keep betting strictly for entertainment.