Data Protection

Romabet Privacy Policy — How Your Data Is Protected

Romabet believes your personal data belongs to you alone. This page explains clearly — what data is collected, why it is collected, and how it is kept secure.

Last Updated: July 2026
Language: Bengali
8
Main Categories
256-bit
SSL Encryption
Not Shared
No Third-Party Sharing
24/7
Data Protection Active
🔒 256-bit SSL — Bank-level security  | 🚫 No Third-Party Sharing — never  | 📋 Transparent policy — full explanation in Bengali  | 🛡️ Your rights — Delete or correct your information  | 🍪 Cookie Controls — Control what you allow  | 💬 Have a question? — Ask us in Bengali via live chat  | 🔒 256-bit SSL — Bank-level security  | 🚫 No Third-Party Sharing — never  | 📋 Transparent policy — full explanation in Bengali  | 🛡️ Your rights — Delete or correct your information  | 🍪 Cookie Controls — Control what you allow  | 💬 Have a question? — Ask us in Bengali via live chat  |

What Does Romabet Ensure for Data Protection?

Steps We Take to Protect Your Privacy

End-to-End Encryption

Your payment details, password, and personal data are encrypted with 256-bit SSL — the same technology used by banks.

No Third-Party Sharing

Romabet never shares your personal data with advertisers, data brokers, or any third party for commercial purposes.

You Stay in Control

You have the right to view, correct, or request deletion of your data at any time — this right belongs entirely to you.

Full policy in Bengali

Every section of this Privacy Policy is written in plain, straightforward English — no legal jargon to wade through.

Stored on Secure Servers

All data is stored in secure data centers that undergo regular security testing. Multiple layers of protection are in place to prevent unauthorized access.

You'll be notified of any policy changes

If any changes are made to the privacy policy, registered members will be notified in advance via email or app notification.

Summary

Romabet respects your personal information. We only collect what is necessary to provide our services. Your data is never sold. This page sets out the full policy in detail. If you have any questions, FAQ Visit or contact us via live chat.

01

Introduction & Scope

Introduction

This Privacy Policy ("Policy") describes Romabet's commitments and practices regarding the protection of information belonging to users of the Romabet platform and all its services. By using the Romabet website or mobile app, you are considered to have accepted this Policy.

Romabet believes privacy is a fundamental right. We want you to know exactly how your data is used — no ambiguity, no fine print. This policy may be updated from time to time, and registered members will be notified of any changes.

  • This policy applies to all romabet services — including the website, app, and customer support communications.
  • We do not collect data from anyone under 18, and we do not knowingly provide services to such users.
  • Any third-party links on our platform are governed by those sites' own privacy policies — not Romabet's.
02

What Information Is Collected?

Data Collection

Romabet only collects information that is genuinely necessary to deliver our services properly. Here is a breakdown by category:

Type of Data What's included When Is Data Collected
Identity Information Full name, date of birth, national ID number During Registration & KYC Verification
Contact Information Mobile number, email address During Registration
Financial information Mobile banking number, transaction history During Deposits & Withdrawals
Usage Data Login time, game history, betting records While Using the Platform
Device Information IP address, browser, operating system When you visit the website or app
Communication Records Live Chat & Support Ticket Messages When Contacting Customer Support

We never see your password directly — it is stored as an encrypted hash. Your full card number or bank account details are never held on our servers.

03

How Is Your Data Used?

How we use your data

Romabet uses the data it collects solely for the purposes listed below. It is never used for anything beyond this:

Account Management: To verify login, process password resets, and keep your account secure.
Payment Processing: To process deposits and withdrawals accurately and to prevent fraud.
Customer Support: To resolve your issues and understand the context of previous interactions.
Promotions & Bonuses: To show you relevant offers based on your preferences and verify your eligibility for bonuses.
Responsible Gaming: To detect unusual activity patterns and provide assistance in the event of potential issues.
Platform Improvement: To analyze user experience and improve the site and app.
Legal Obligations: To comply with applicable laws, such as anti-money laundering regulations.
04

Who Is Your Data Shared With?

Data sharing

Romabet never sells your information to advertisers or data brokers. That said, certain data may be shared in the following limited circumstances:

  • Payment Processors: Transaction data is shared with bKash, Nagad, or your bank as necessary to process deposits and withdrawals. These parties operate under their own privacy policies.
  • Identity Verification Services: Trusted third-party services may be used for document verification during the KYC process — solely for verification purposes.
  • For Legal Requirements: We are legally required to provide relevant data when ordered by a court or upon a valid request from a government authority.
  • Fraud Prevention: If suspicious account activity appears to be part of organized fraud, law enforcement authorities may be notified.

All parties we share data with are required to sign strict confidentiality agreements. They may only use the information for its specified purpose — nothing else.

05

Data Storage & Security Measures

Retention

Romabet follows the highest industry standards to keep your data secure. Here are the key security measures in place:

Encryption
All data is encrypted both at rest and in transit.
Limited Access
Only authorized staff can access specific data — not everyone has visibility into everything.
Regular Audits
Security measures are regularly audited by independent third parties to identify and address any vulnerabilities.
Data Retention Period
Even after an account is closed, certain data may be retained for up to five years as required by law.

Data protection is a shared responsibility. Staying vigilant on your end strengthens overall security. This means keeping your password private and reporting any suspicious activity to us.

06

Cookies & Tracking Technologies

Cookies

Romabet uses cookies and similar technologies to keep the site running smoothly and to improve your experience. Cookies are small text files stored in your browser.

  • Essential Cookies: To maintain login sessions and ensure site security. The site cannot function properly without these cookies.
  • Functional Cookies: To remember your preferences, such as language and display settings.
  • Analytics Cookies: To understand which pages are most used and where improvements are needed. This data is statistical — no personal identities are involved.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some features of the site to stop working. Romabet never uses advertising tracking cookies.

07

Your data rights

Your rights

As a Romabet member, you have a number of rights over your own data. To exercise any of these rights, please contact us:

01
Right to Access

You can request to see what data we hold about you. This is typically provided within 7 business days.

02
Right to rectification

If any of your information is incorrect or out of date, you can request a correction. Many details can also be updated directly through your account settings.

03
Right to Erasure

You can request deletion of your data alongside closing your account — however, certain information may need to be retained to meet legal obligations.

04
Right to restrict processing

In certain circumstances, you can request that the use of your data be restricted — for example, if the accuracy of the data is in dispute.

To Exercise These Rights support@romabet-baji.com— email us or reach out via live chat. You may be asked to verify your identity before your request is processed.

08

Privacy Contact

Contact

For any privacy-related questions, requests, or complaints, please reach out to us through the following channels:

  • Email: support@romabet-baji.com — typically replied to within 6 hours.
  • Live Chat: Contact us 24/7 in Bengali via the website or app.
  • Data Rights Request: Send us an email with "Privacy Request" in the subject line — we'll respond within 7 business days.

We take every privacy request seriously. Keeping your information secure is one of our top priorities.

Why Romabet Takes Your Data Protection Seriously

It is perfectly natural to have reservations about sharing personal information on an online platform — especially when financial transactions are involved. You have every right to know where your data goes. Romabet respects that concern, which is why this privacy policy is written in plain, accessible language.

Romabet believes that trust in a betting platform isn't built on good odds or big bonuses alone — it's built when users know their data is in safe hands. That conviction is what drives our commitment to investing in the highest level of data security technology.

Romabet takes extra care when it comes to mobile banking information. When you deposit or withdraw using a bKash or Nagad number, only the data strictly needed to process that transaction is used — it is never used for marketing or any other purpose. Information passing through the payment gateway travels through an encrypted tunnel, invisible to anyone in between.

Many users wonder how the national ID photos submitted for KYC verification are stored. At Romabet, these images are kept on secure servers strictly for identity verification purposes and can only be accessed by authorized compliance staff. Once verification is complete, you may request deletion of the image through a follow-up communication.

A word on gaming history and betting records: Romabet uses this data to improve its services and to support responsible gaming. If a user suddenly starts placing unusually high bets, that pattern can be flagged and assistance offered — this is entirely for your protection. This information is never shared with advertisers.

One last thing — you also play a role in keeping your account secure. Use a strong password, never share it with anyone, and always log out after using an unfamiliar device. Enabling Romabet's two-factor authentication makes unauthorized access to your account significantly harder.

FAQ

Key Questions About Customer Support & Referrals

The primary way to reach Romabet is through live chat, available on both the website and mobile app. It runs 24/7 and all responses are provided in English. For general queries, a real person — not a bot — typically responds within three minutes. More complex or technical issues may take a little longer. You can also reach us by email at support@romabet-baji.com, where replies usually arrive within six hours. For urgent matters, live chat is the fastest option. When submitting a privacy or data rights request by email, writing "Privacy Request" in the subject line helps route it to the right team quickly. Support is available at any hour — even at 2 a.m.

Earning rewards through Romabet's referral program is straightforward. Head to the "Referral" or "Invite Friends" section in your account dashboard to find your unique referral link or code. When a friend uses that link or code to create a new account and completes their first deposit, a ৳800 bonus is credited to your account. The bonus typically appears in your balance within 24 hours of the deposit being confirmed — and in many cases it arrives within just a few hours. There's no cap on referrals — every successful referral earns you ৳800, no matter how many friends you bring in. Keep in mind, though, that attempting to create multiple accounts from the same device or network to claim referral bonuses puts both accounts at risk of suspension — romabet has the ability to detect this kind of activity.

Play safe

Your Data Is Safe — Now Let's Play

Your data is protected and your payments are secure at Romabet. Create an account today and experience Bangladesh's most trusted betting platform.

Data Never Sold
256-Bit Encryption
Support in English
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